Delivery & returns

 

Delivery & returns

 

We process orders in the order they come in, pack and ship all weekdays, and of course deliver as quickly as we can.

Nordal.com offers delivery either with GLS and UPS, which are two of the leading package distributors in Europe, or with the freight company Dachser.
Your shipping options for the selected products will be displayed at checkout.
You will be notified by email as soon as your package has been dispatched.

Free delivery:
We offer free shipping in Germany for all purchases over €99, and deliver these items either with GLS, UPS or with the freight company Dachser.
Free shipping with GLS and UPS is offered to either parcel shop, business address or to your private address.
It is the cheapest shipping option we offer for free, and to which place depends on the weight of the order. The free shipping option we can offer will be shown at check-out.

For purchases under €99, the shipping price is €10.

 

Packages:
Parcels are delivered with GLS or UPS to the nearest parcel shop, business address or private address.
When your parcel has arrived with GLS at your parcel shop, you will receive either an SMS or an e-mail that you can pick up your parcel at the selected parcel shop. You choose this parcel shop yourself at check-out. You can pick up the package the same day you are notified. You have 10 working days to pick up the parcel within the parcel shop's opening hours. When you pick up the package, you must bring the package number and identification.

Larger shipments on pallets:
Larger shipments on pallets are delivered by the freight company Dachser to the doorstep/sidewalk - as far as a pallet lifter can reach the front door.
That is that you yourself must be responsible for having the goods carried in/up. It is possible, at your own risk, to have the item placed at the door, on the terrace, in the garage, carport or outbuilding. Write in the comment field if you want this, but be aware that a pallet lifter must be able to drive there on a level surface (tiles or asphalt).
Delivery with Dachser takes place on weekdays between 8.00 - 16.00 approx. You have the option of being notified via a call before delivery.
Dachser delivers the goods to you on a disposable pallet, which they do not take back. The pallet has no value and must be disposed of afterwards.

 

IMPORTANT: Free delivery only takes place once to the recipient. If the recipient is not at home or can be contacted as agreed, or if the shipment cannot be delivered as agreed, or if the recipient refuses to receive the shipment, then we will charge you for the extra shipping cost it causes, and possibly for the return shipping to our company address.

We will contact you regarding collection of this additional freight surcharge.

Check the packaging for any damages
The goods are always well packed, but upon receipt of your goods, it is important that you check whether there is any damage to the packaging. If this is the case, it is very important that you note this on the waybill before you sign for your item, as it is thus the responsibility of the shipping company if there should have been any transport damage.

 

delivery time
The delivery time is usually approx. 2-5 days. In the event of illness, vacation or public holidays, or if GLS, UPS or Dachser is delayed, longer delivery times may occur. During sales and in peak seasons, the delivery time may also be slightly longer. If, contrary to expectations, you do not receive your package within a week, please contact us so that we can track and find your package together.

Pickup of goods

It is also possible to pick up your order at our company address. You choose this at check-out when you order. If you choose to collect your goods yourself, you will receive an email or a call when the goods are packed and ready for collection.

Pick-up can be done on weekdays between 8-15 at our company address:

Nordal Online Store
Haldrupvej 68, Søvind
DK - 8700 Horsens

Right of withdrawal

You always have a 30-day right of cancellation on goods purchased at Nordal.dk. This applies if the item is returned in unused condition and in original packaging. If you have ordered several items in the same order and we cannot deliver the items at the same time, the cancellation period runs from the time you receive the last part of your order. You must bear the shipping costs yourself when returning a purchase you have regretted.

If you regret your purchase, you must:
Complete the return form that was included in your shipment and enclose the item, which must be securely packed, then hand it in or send it to:

Nordal a/s
Haldrupvej 68, Søvind
DK - 8700 Horsens

If you wish to hand in a return item yourself, it can be done at our company address on weekdays between 8-15.
Please note that returned goods cannot be sent to us per cash on delivery or without distribution.
If you no longer have the return form, you can download it here: return form

Remember that you bear the risk for the goods yourself until we receive them. Therefore, keep your receipt for dispatch regarding your return item. The amount for the item will be returned to you as soon as we have received the item, however excluding any shipping costs. If you return parts of an order that triggered free shipping and the total amount then falls below the free shipping limit, shipping will be deducted from the amount of the returned item(s).

The repayment will be made via the same means of payment that you used for the original transaction.

Christmas presents

Christmas presents that have been bought at a time when the normal right of return of 30 days is therefore exceeded, can be exchanged until 15 January. Unfortunately, we do not offer gift wrapping.

Complaint

As a customer, you have a 2-year right to complain about goods bought from us.
This means that you can either get the product repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is of course a requirement that the complaint is justified and that the error/deficiency has not arisen as a result of incorrect use of the product or other damage-causing behaviour. If the item was not purchased on Nordal.dk, please contact the dealer from whom you purchased the item.

You must advertise within a "reasonable time" after you have ascertained the defect. If you make a complaint within 2 months after the defect has been discovered, the complaint will be timely. If the complaint is justified, we will of course refund your (reasonable) shipping costs that you may incur in connection with returning the item.

Before returning an item with a complaint, please contact us at Nordal@nordal.com on tel. +45 2268 0020.

When an item is returned due to a complaint, please state what the problem is in as much detail as possible. Remember that the item must be sent back in proper packaging, attach the return slip that came with your shipment, and remember to get a receipt for shipping so that we can reimburse your shipping costs. If you no longer have the return form, you can download it here: return form
Please note that we do not receive packages sent to us by cash on delivery or without distribution.

The item is sent to:

Nordal a/s
Haldrupvej 68, Søvind
DK - 8700 Horsens