Return form

Right of withdrawal

You always have a 30-day right of cancellation on goods purchased at Nordal.dk. This applies if the item is returned in unused condition and in original packaging. If you have ordered several items in the same order and we cannot deliver the items at the same time, the cancellation period runs from the time you receive the last part of your order. You must bear the shipping costs yourself when returning a purchase you have regretted.

If you regret your purchase, you must:
Complete the return form that was included in your shipment and enclose the item, which must be securely packed, then hand it in or send it to:

Nordal a/s
Haldrupvej 68, Søvind
DK - 8700 Horsens

If you wish to hand in a return item yourself, it can be done at our company address on weekdays between 8-15.
Please note that returned goods cannot be sent to us per cash on delivery or without distribution.
If you no longer have the return form, you can download it here: return form

Remember that you bear the risk for the goods yourself until we receive them. Therefore, keep your receipt for dispatch regarding your return item. The amount for the item will be returned to you as soon as we have received the item, however excluding any shipping costs. If you return parts of an order that triggered free shipping and the total amount then falls below the free shipping limit, shipping will be deducted from the amount of the returned item(s).

The repayment will be made via the same means of payment that you used for the original transaction.

Christmas presents

Christmas presents that have been bought at a time when the normal right of return of 30 days is therefore exceeded, can be exchanged until 15 January. Unfortunately, we do not offer gift wrapping.

Complaint

As a customer, you have a 2-year right to complain about goods bought from us.
This means that you can either get the product repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is of course a requirement that the complaint is justified and that the error/deficiency has not arisen as a result of incorrect use of the product or other damage-causing behaviour. If the item was not purchased on Nordal.dk, please contact the dealer from whom you purchased the item.

You must advertise within a "reasonable time" after you have ascertained the defect. If you make a complaint within 2 months after the defect has been discovered, the complaint will be timely. If the complaint is justified, we will of course refund your (reasonable) shipping costs that you may incur in connection with returning the item.

Before returning an item with a complaint, please contact us at Nordal@nordal.com on tel. +45 2268 0020.

When an item is returned due to a complaint, please state what the problem is in as much detail as possible. Remember that the item must be sent back in proper packaging, attach the return slip that came with your shipment, and remember to get a receipt for shipping so that we can reimburse your shipping costs. If you no longer have the return form, you can download it here: return form
Please note that we do not receive packages sent to us by cash on delivery or without distribution.

The item is sent to:

Nordal a/s
Haldrupvej 68, Søvind
DK - 8700 Horsens